This privacy policy applies to the website, products and services operated by Hurricane Air.
Hurricane Air respects your privacy and is committed to protecting the personal information we collect from customers, website visitors, suppliers and other people who contact or interact with us.
By using our website, submitting an enquiry, requesting a quote, booking a service or otherwise communicating with us, you agree to the terms of this privacy policy.
What Information Do We Collect?
We may collect personal information when you:
- Submit an enquiry through our website
- Request a quote
- Book an installation, service, repair or maintenance job
- Contact us by phone, email or through a contact form
- Subscribe to updates or marketing communications
- Interact with our website, advertising or online content
The personal information we collect may include:
- Your name
- Email address
- Phone number
- Residential, business or job site address
- Business name, where relevant
- Details about your air conditioning, refrigeration, cool room or ice machine enquiry
- Information about your property, system, equipment or service requirements
- Any other information you choose to provide to us
You may also visit our website anonymously. However, some information may be automatically collected when you browse our website.
This may include:
- Your IP address
- Browser type
- Device type
- Pages visited on our website
- Time spent on those pages
- The website you visited before coming to our site
- Dates, times and general usage data
- Information collected through cookies, analytics tools or advertising platforms
This information helps us understand how people use our website and how we can improve our services, content and customer experience.
What Do We Use Your Information For?
We may use the information we collect for the following purposes:
- To respond to your enquiry
- To provide quotes, bookings and service information
- To supply, install, repair, service or maintain air conditioning and refrigeration systems
- To communicate with you about your booking, quote or service request
- To improve our website and customer experience
- To improve our services, processes and communication
- To process payments, invoices or business records where required
- To send updates, reminders or relevant service information
- To deliver more relevant advertising and marketing
- To measure the performance of our website, ads and marketing campaigns
- To meet legal, regulatory, insurance or business record requirements
We will not sell, trade or rent your personal information to third parties.
Website Analytics, Advertising and Retargeting
Hurricane Air may use third-party tools such as Google Analytics, Google Ads, Meta/Facebook advertising or similar platforms to understand website traffic, measure advertising performance and show relevant ads.
These platforms may use cookies, pixels, web beacons and similar technologies to collect or receive information from our website and elsewhere on the internet.
This may help us:
- Understand how users find and interact with our website
- Measure which pages, ads or campaigns are performing
- Show relevant ads to people who have previously visited our website
- Improve future marketing and website content
You can manage or disable cookies through your browser settings. You can also adjust ad preferences through the relevant advertising platform.
Do We Use Cookies?
Yes. Cookies are small files placed on your device by your web browser. They allow websites and service providers to recognise your browser and remember certain information.
We may use cookies to:
- Improve website functionality
- Understand website traffic and user behaviour
- Remember preferences where applicable
- Track advertising performance
- Support remarketing and retargeting campaigns
- Improve the overall website experience
You can choose to disable cookies through your browser settings. Some parts of our website may not function as intended if cookies are disabled.
How Do We Protect Your Information?
We take reasonable steps to protect the personal information we collect from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include:
- Secure website technology where available
- Restricted access to personal information
- Internal processes for handling customer information
- Secure storage of business records
- Use of trusted third-party service providers
- Reviewing our systems and processes where appropriate
While we take reasonable steps to protect your information, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through our website or by email.
Do We Disclose Information to Outside Parties?
We do not sell or trade your personally identifiable information.
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services. This may include:
- Website hosting providers
- IT and email service providers
- Booking, quoting or customer management systems
- Payment processors
- Accountants, insurers or professional advisers
- Marketing, analytics or advertising service providers
- Contractors, suppliers or technicians involved in delivering the requested service
- Government, regulatory or legal authorities where required by law
Where possible, we take reasonable steps to ensure third parties handle personal information appropriately and only use it for the intended purpose.
Third Party Links
Our website may include links to third-party websites, platforms or services.
These third-party sites have their own privacy policies and practices. Hurricane Air is not responsible for the privacy practices, content or actions of third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
Direct Marketing
We may use your contact details to send relevant updates, reminders, promotions or service-related information.
You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly.
Even if you opt out of marketing, we may still contact you about active bookings, quotes, invoices, service matters or important business communications.
Accessing or Correcting Your Personal Information
You may request access to the personal information we hold about you.
You may also ask us to correct your personal information if it is inaccurate, outdated, incomplete or misleading.
To request access or correction, please contact us using the details below. We may need to verify your identity before providing access or making changes.
How Long Do We Keep Your Information?
We keep personal information for as long as reasonably necessary for the purpose it was collected, including for service delivery, business records, warranty matters, legal obligations, accounting, insurance or dispute resolution.
When personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify it where appropriate.
Automated Decision-Making
Hurricane Air does not use personal information to make automated decisions that would reasonably be expected to significantly affect your rights or interests.
Children’s Privacy
Our website and services are intended for adults and property owners, tenants, business operators, facility managers or other people seeking air conditioning or refrigeration services.
We do not knowingly collect personal information from children.
Online Privacy Policy Only
This privacy policy applies to information collected through our website and related online services, as well as information you provide when contacting or dealing with Hurricane Air.
How to Make a Complaint
If you have concerns about how we have handled your personal information, please contact us in writing using the details below.
We will review your complaint and aim to respond within a reasonable timeframe. We may ask for further details so we can properly investigate and respond to your concerns.
How to Contact Us
For more information about this privacy policy, or to request access to or correction of your personal information, please contact Hurricane Air:
Hurricane Air
Address: 7 Whyalla Ct, Bibra Lake WA 6163
Phone: 08 6499 5291
Email: admin@hurricaneair.com.au
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes to our business, website, services, legal requirements or privacy practices.
The updated version will be published on this page. Continued use of our website or services after any changes means you accept the updated privacy policy.
Last updated: 26 June 2026